HR Hubs at the Heart of Europa

HR Hubs at the Heart of Europa

Pioneering independent logistics operator Europa Worldwide Group has completed the first phase of its substantial human capital transformation programme.

Europa Worldwide Group currently employs over 1,100 staff in the UK. It has expanded significantly across all divisions and locations in recent years, thanks to its bold growth strategy. This aims to achieve an ambitious £400m turnover target. Forecasts predict an upward workforce recruitment trajectory, ensuring the firm remains on track to deliver this vision.

The milestone marks the culmination of many months of hard work behind the scenes. The objective is to ensure the Human Resources (HR) function is strategically aligned with the organisation’s intended future direction and is fully embedded across all areas of the business.

As part of this approach, eight Human Resources Business Partners (HRPBs) have been appointed following a competitive recruitment process. This represents a 160 per cent increase in the core HR team, bringing the full complement up to 13 staff members.

Each HRBP is responsible for looking after specific divisions within Europa Worldwide Group’s commercial portfolio; Europa Road, Europa Warehouse, Europa Air & Sea, Europa Show freight, Europa Contact Centre, and Continental Cargo Carriers.

Emma Jackson, Debi Rodgers, Bradley Earp, Juliette Battison, Sherelle White, Clare Maund, Aimee Stokes, and Debra Marks bring with them a wealth of experience to the roles. Each has worked in a broad range of sectors and offers invaluable expertise across all areas of the employment lifecycle.

These eight external recruits join the firm at an exciting time, with a new HR structure having recently been introduced at Europa Worldwide Group. The HRBPs will report to the Head of Human Resources, Elaine Robertson FCIPD ACIPP. She has spearheaded the design and delivery of this transformation programme through the global people and culture strategy.

It is centred around the introduction of dedicated HR hubs across the business. These are a combination of physical workstation resources at Europa’s largest sites – packed with crucial HR information tailored to each employee – as well as the development of the HRBP offering.

In its most recent financial results, Europa Worldwide Group announced a record turnover of £210m for 2020, with target projections of £260m for 2021 and £300m for 2022. Profits are expected to be £10m in 2021, an increase of £6.4m over 2020 levels.

Around 77 per cent (859) of Europa’s staff work out of the 3plc sites in Birmingham, Corby, and Dartford. As well has being given responsibility for looking after the different divisions, the HRBPs have also been allocated to each of these sites.

Bradley Earp and Clare Maund will support Birmingham; Juliette Battisson and Debra Marks will look after Corby; Angie Reece, Emma Jackson, Sherelle White and Aimee Stokes will assist Dartford; and Debi Rogers will split her time helping Birmingham and Dartford.

Elaine Robertson, Head of HR, commented: “Providing the right HR support for a growing business is crucial. Our ambition is to harness the talents of all employees so they can reach their potential and enable Europa Worldwide Group to achieve its commercial expectations.

“Increasing the ratio of staff to HRBPs is a tactical priority. The goal is to seamlessly blend the overarching HR function into all operational teams. By facilitating, supporting, and empowering employees and their managers, the HRBPs and HR Hubs will enable better staff engagement and stronger business partnerships.

“I would like to extend a very warm welcome to our new HRPBs who join Europa at a pivotal time in its history. The Group prides itself on providing career opportunities for all. By putting a new structure in place to support this, the expanded HR team will be able to deliver day to day activities more efficiently whilst nurturing future talent.”

Underpinning the HRPBs and HR Hubs is a brand new, state of the art HR system which is set for implementation across the 18 Europa sites in the new year. All staff, be they office, road, warehouse or virtually based, will be able to access this ‘one-stop HR shop’ using the latest cloud technology.

The objective is to organise all HR services – including payroll, benefits, workforce, and talent management – in a single application. By allowing employees to access their personal HR information through the HR Hubs, processes will be pared back. This means the HRBPs will be able to focus on the strategic work that will boost productivity and commercial outputs.

The recruitment of a Learning and Development Business Partner is also underway, which will further complement this approach. The successful candidate will create and deliver bespoke training programmes to enhance the existing skills and capabilities of every employee operating at all levels within the Group.






Europa Worldwide Group has featured in The Sunday Times Top Track 250 for three years running and in The Sunday Times Profit Track 100 Covid-19 edition.

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