Three strong brands
Three strong brands – united to become stronger than ever. The UniCarriers Group was created in 2011 following the merger of three brands with a long, respected industry heritage: Nissan Forklift, TCM and Atlet. With our group headquarters in Tokyo, we have branches in Europe, America and Asia. European operations are led from our HQ in Mölnlycke, near Gothenburg. In 2013, UniCarriers had an annual turnover of 1.3+ billion euro, with 5,000+ employees worldwide. Being present in more than 30 European countries and 79 worldwide, we are a strong force within the materials handling sector. In the UK, UniCarriers is based in Thame, Oxfordshire
Three strong brands
UniCarriers UK Ltd is the largest of the subsidiaries. The current turnover is £50M. UniCarriers is a name that represents a combination of Swedish design and ergonomics, Japanese quality and European manufacturing excellence. By retaining the parts standardisation philosophy, our local engineers are maintaining 95% first visit fix with additional product support from factories in Pamplona and Gothenburg (local production for a local market).
After Sales Service
We are structured, and fully committed to, providing the highest level of after-sales service tailored to meet the individual needs of our customers. The quality of UniCarriers’ after-care is based on three fundamental principles:
- Customer Needs We recognise that while all customers are individual, their business needs are the same. Whether they operate for 8 hours a day or 24 hours a day 7 days a week, they demand a high level of uptime.
- UniCarriers’ service organisation has been built around these demands, offering tailored packages to suit each customer’s requirement.
- Parts Standardisation We have had a policy of parts standardisation since 1959, which continues to this day. This means that there are only 5,000 parts covering the total product range, resulting in only 1,000 fast moving lines, which the engineers carry with them at all times. This means we can confidently underwrite uptime guarantees in even the most demanding environments.
- Mobile Service Depots Due to rigid parts standardisation – unique in the industry – we operate one central parts depot. Our highly trained, field-based engineers operate ‘mobile depots’ which carry all fast moving lines. As a result, 95% of breakdowns are fixed on the first visit, thus providing maximum uptime and reduced customer costs